Responsibility Matrix - OpenShift Standard

Here is the RACI model defining the allocation of responsibilities between the client and Cloud Temple for the use of the OpenShift Standard service.

Definition of the different roles

We recall here the different RACI roles:

Role	Description
(R) Responsible	__R__esponsible for executing the process
(A) Accountable	__A__ccountable for approving the process execution
(C) Consulted	__C__onsulted during the process
(I) Informed	__I__nformed of the process results (via tooling, the portal, or messaging)

Initial Setup

Activity	Client Role	Cloud Temple Role
Define the overall OpenShift service architecture	C	RA
Size the OpenShift service (number of nodes, resources)	C	RA
Install the OpenShift service with default configuration	I	RA
OpenShift service configuration	RA	C
Configure the base network for the OpenShift service	I	RA
Deploy the initial identity and access configuration for OpenShift	C	RA
Define the scaling and high availability strategy on the infrastructure	C	RA

Project and Application Management

Activity	Client Role	Cloud Temple Role
Create and manage OpenShift projects	RA	C
Deploy and manage applications in OpenShift	RA	C
Configure CI/CD pipelines	RA	C
Manage container images and registries	RA	C

Maintenance and Updates

Activity	Client Role	Cloud Temple Role
Update the OpenShift service	RA	I
Apply security patches to OpenShift	RA	I
Update deployed applications	RA	I
Manage container image updates	RA	I

Monitoring and Performance

Activity	Client Role	Cloud Temple Role
Monitor OpenShift service performance	RA	I
Monitor application performance	RA	I
Manage OpenShift service alerts	RA	I
Manage application alerts	RA	I

Security

Activity	Client Role	Cloud Temple Role
Manage OpenShift service security	RA	I
Configure and manage pod security policies	RA	C
Manage SSL/TLS certificates for the OpenShift service	RA	I
Manage SSL/TLS certificates for applications	RA	C
Implement and manage role-based access control (RBAC)	RA	I

Backup and Disaster Recovery

Activity	Client Role	Cloud Temple Role
Define the backup strategy for the OpenShift service	RA	CI
Implement and manage backups for the OpenShift service	RA	CI
Define the backup strategy for the applications	RA	CI
Implement and manage backups for the applications	RA	CI
Test disaster recovery procedures for the service	RA	CI
Test disaster recovery procedures for the applications	RA	CI

Support and Issue Resolution

Activity	Client Role	Cloud Temple Role
Provide Level 1 support for infrastructure	I	RA
Provide Level 2 and 3 support for infrastructure	I	RA
Resolve OpenShift service issues	RA	C
Resolve application issues	RA	C

Capacity Management and Evolution

Activity	Client Role	Cloud Temple Role
Monitor OpenShift service resource usage	RA	C
Plan service capacity evolution	RA	C
Implement capacity changes	I	RA
Manage application and resource evolution	RA	C

Documentation and Compliance

Activity	Client Role	Cloud Temple Role
Maintain OpenShift service documentation	I	RA
Maintain application documentation	RA	I
Ensure OpenShift service compliance with security standards	RA	C
Ensure application compliance with security standards	RA	C
Conduct OpenShift service audits	RA	C
Conduct application audits	RA	C

OpenShift Operators Management

OpenShift operators are service extensions that automate the management of complex applications or services on Kubernetes/OpenShift.

Under the OpenShift Standard service, no limitations on operators are enforced. Only the provision of the OperatorHub feature is ensured by Cloud Temple. Operators are made available via the Red Hat Marketplace catalog. The installation, monitoring, and management of updates for these operators are handled by the Client. The Client is responsible for using these operators to manage their workloads.

Activity	Client Role	Cloud Temple Role
Provisioning of the default Operators catalog	CI	RA
Operators updates	RA	CI
Monitoring Operators status	RA	CI
Troubleshooting Operators issues	RA	CI
Managing Operators permissions	RA	CI
Managing Operators resources (ajout/suppression)	RA	CI
Backing up Operators resources data	RA	CI
Supervision and monitoring of Operators resources	RA	CI
Restoring Operators resources data	RA	CI
Operators security audit	RA	CI
Operators support	RA	CI
Managing licenses and license contracts for operators	RA	I
Managing specific support plans for operators	RA	I

Important note :

• Any damage caused by the installation of an operator or resulting from a client operation is the responsibility of the Client.
• The management of licenses and specific support plans for operators is not the responsibility of Cloud Temple.

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Clarification on Application Support

Application Support (Complementary Service) :

Application support regarding the development, configuration, management, and maintenance of applications is not the responsibility of Cloud Temple. The scope focuses solely on the management of the underlying infrastructure for the OpenShift service. Workload support, cluster management down to the operating system, operator management, and CI/CD pipelines are the responsibility of the client or any designated third-party provider for this task.

Activity	Client Role	Cloud Temple Role
Application Support (Complementary Service)	RA	C