Contractual Documents

Contractual Document Hierarchy

	References
Reference	CT.AM.JUR.HDC 20250502_3.0
Date	April 17, 2026.

The hierarchy of contractual documents is established according to a defined priority order:

1. General Terms and Conditions of Sale and Use (CGVU)
2. SecNumCloud Service Agreement
3. Specific particular convention ¹
4. Security Assurance Plan (SAP) ²
5. Specific Conditions of Use (CPU)
6. Data Protection Agreement

Contractual clarifications

¹ Specific convention, designed to align with the project's particularities.

² Non-public document.

Note: Translated versions in English, Italian, German, and Spanish are provided solely to facilitate understanding of the offer.

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Contractual Documents

Find all Cloud Temple contractual documents here: general terms and conditions, data processing agreement (DPA), SecNumCloud service agreements, and service level agreements.

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General Conditions

General Terms and Conditions of Sale and Use (CGVU)

General terms governing all Cloud Temple services.

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Data Processing Agreement (DPA)

Agreement governing the processing of personal data in compliance with the GDPR.

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SecNumCloud Service Conventions

Service conventions define the contractual framework for providing qualified SecNumCloud services: scope, operational commitments, responsibilities, and service conditions.

SecNumCloud Service Convention

Contractual framework for providing qualified SecNumCloud services: scope, operational commitments, responsibilities, and service conditions.

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Service Level Agreements (SLA)

SLAs define availability commitments, measurement methods, exclusions, and service credits applicable in case of non-compliance.

SLA VM Instances

Guaranteed availability 99.95% — service credits and exclusions.

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SLA VPC

Data plane 99.99% — control plane 99.9% — service credits and exclusions.

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