Skip to main content

Quickstart

Prerequisites​

  • Have subscribed to a Cloud Temple offer. To subscribe easily, you can contact us or by email at contact@cloud-temple.com.
  • Have access to the Console
  • Have your public IPv4 address registered in the Cloud Temple trusted zone (Console access is restricted to identified trusted addresses)

Connecting to Your Cloud Temple Tenant​

The Console is accessible via the URL below: Console or directly through the URL provided to you by email.

The first page allows you to select the organization in which your user was created.
Once the company is specified, click on 'Sign In'.

You will then be redirected to a page prompting you to authenticate.
After logging in, you will land on this page.

Here, you will find all metrics related to the products subscribed to within your scope. If there are any issues with your VMware and/or OpenIaaS products, alerts will be displayed—alert severity is indicated by color.

Language Management​

The console is available in French and English. You can change the operating language using the language icon located in the top-right corner of the screen.

To change a user's language, go to their 'Profile', in the top-right corner of the screen, and select 'User Settings'.

Configuration is set per tenant Tenant.

Technical Support Access​

At any time, you can contact the Cloud Temple Support Team via the "buoy" icon located in the top-right corner of the screen.

You will be guided through the entire support request process.

The first step is identifying the type of support request:

  • Request advice on using a product (non-incident),
  • Request assistance related to your customer account,
  • Report an incident or request technical support.
  • Request assistance from a professional service (deployment of a Cloud Temple engineer for a specific issue).

You can then provide additional details and attach files (e.g., images or logs).

The requester may also specify a severity level (P1 to P5) in the ticket description, especially in the case of a security incident, as shown below:

CRITICAL (P1):

  • Suspected leakage of sensitive data
  • Detection of unauthorized access to your data
  • Compromise of your administrative credentials
  • Complete unavailability of your critical services
  • Abnormal behavior on sensitive data
  • Breach of personal data

HIGH (P2):

  • User access malfunction
  • Anomaly in data encryption
  • Loss of access to certain critical features
  • Data inconsistency
  • Major performance degradation impacting operations

MEDIUM (P3):

  • Localized performance issue
  • Incident affecting a non-critical function
  • Configuration error with limited impact
  • Occasional access difficulties

LOW (P4):

  • Request for investigation
  • Anomaly with no direct impact
  • Compliance-related question
  • Need for technical clarification

OPERATIONAL (P5):

  • Operational service with no immediate risk

Once your request has been submitted, you can retrieve your requests via the "buoy" icon located in the top-right corner of the screen:

User Feature Access via the Web Interface​

All features available to your user (based on their permissions) are located on the left side of the screen, within the green sidebar.
Features are grouped by module. These primarily include:

  • Your resource inventory,
  • The operation tracking module,
  • The IaaS resource management (Compute, storage, networking, ...),
  • The OpenIaaS resource management (Compute, storage, networking, ...),
  • Access to additional services (Bastion, monitoring, ...),
  • The organization administration (Tenant and permission management, ...).

The activation of a module for a user depends on their assigned permissions. For example, the 'Order' module will not be available if the user does not have the 'ORDER' permission.

Below is an overview of the available modules. New modules are regularly added to the console:

  • Dashboard: provides a quick overview of the total compute and storage resources, backup statistics, and a summary of support tickets,
  • Inventory: offers a view of all your virtual machines. If tags are used, it enables filtering by tag (e.g., business view, application view, ...),
  • Managed Services: provides access to your support requests and service metrics,
  • IaaS: enables management of your VMware IaaS infrastructure (virtual machines, clusters, hypervisors, replication, backup, ...),
  • OpenIaaS: enables management of your Xen Orchestra resources (virtual machines, backups, ...),
  • OpenShift: enables management of your RedHat OpenShift PaaS architecture and container management across the platform’s three availability zones.
  • Bastion: allows deployment and management of SSH/RDP bastion appliances within your networks,
  • Networking: enables management of Layer 2 and Layer 3 networks, public IPs, and your telecom circuits,
  • Colocation: provides visibility into equipment located in shared or dedicated colocation zones,
  • Order: enables resource ordering and deployment tracking,
  • Administration: consolidates user and tenant administration functions, as well as access to global logging.

The 'NEW' icons indicate that the corresponding product has been provisioned but is not yet qualified under the SecNumCloud offering, while 'BETA' icons indicate that the product has been provisioned and has just been qualified under the SecNumCloud offering.

Logging - Activity Tracking

The Activities page is designed to provide full visibility into all read and write operations performed within the console, ensuring enhanced traceability and security. It highlights two main tabs: Recent and Archived.

Page Structure​

Tabs​

  • Recent

  • Recent operations

  • Real-time tracking

  • Archived

  • Operations over a longer period

  • Archived operations for traceability and compliance

Displayed Information​

  • Date and Time
  • Operation Type
    • Status
  • User
  • Operation Description

Feature​

  • Search/Filter for specific operations

Usage​

  • Access: permission activity_read
  • Navigation:
    • Select the "Recent" tab for real-time operations.
    • Choose "Archived" to view the history.
    • Use search and filtering features to locate specific operations.

Compliance Note​

In accordance with the SecNumCloud certification, the retention period for Cloud Temple console events is a minimum of 6 months, ensuring compliance with security and traceability requirements.

Checking for the latest updates​

Click on the 'New Features' icon at the bottom-left of the green banner. You will find details of the changes for each version of the Cloud Temple console.

User Features Access via API​

Access to all Console features is available through the Console API. You can find detailed information about verbs and configurations via 'Profile' and 'APIs':

Terraform Provider​

Cloud Temple provides you with a Terraform provider to manage your Cloud platform "as code".